Frequently Asked Questions

Company

How did Hendrick & Co. start?

Nearly 7 years ago, Hendrick & Co. founder David Hendrickson met a 6-month-old Chihuahua puppy at the local shelter. David soon learned that the puppy had been poisoned via his mother who had ingested household chemicals. William, as he would be called, was not expected to live for long. David adopted William that same day, if only to give him the best last few weeks of his life. Now, William is healthy, happy and the inspiration behind Hendrick & Co.


Wanting to help the same shelters and rescues that saved William, David Hendrickson founded Hendrick & Co. in 2011. What began with a simple idea that one rescue tee can save an animal in need has grown into a powerful movement, with hundreds of products, that support more than 600 local animal shelters, rescues and sanctuaries across the nation.


How do we get Hendrick & Co. products in our retail stores?

If you are interested in carrying Hendrick & Co. products in your retail stores, please contact [email protected]


How do I contact Hendrick & Co.?

Hendrick Boards can be reached via email at [email protected] or simply go to the Contact Us page.


Giving Program

How does Hendrick & Co. give?

Each and every Hendrick & Co. shirt, hoodie, accessory and dog-wear makes a statement and a difference. When you purchase any product, Hendrick & Co. and you together make a donation to local shelters, rescues and sanctuaries dedicated to safeguarding the welfare of pets and animals. Hendrick & Co. distributes the donations within 30-90 days from the time of purchase. For more information on Hendrick & Co.'s giving program, please visit: http://www.hendrickboards.com/how-we-give


Who does Hendrick & Co. Support?

More than 600 animal rescues, shelters and sanctuaries across the U.S. and Canada have partnered with Hendrick & Co. 


How do I donate directly without making a purchase?

On every campaign page for an animal in need, you will find a section devoted to the nonprofit. In this section, you will see a brief description of the nonprofit, along with links to their Facebook page and website, where you can donate directly. 


How do we know that donations are sent?

Every Giving Partner has their own special account. When you place an order at Hendrick & Co., the donation is assigned to the nonprofit and allocated to their account. Every Giving Partner can see the donations in real time. 


Why don't you give back more?

We are proud of our Giving Program and have been a leader in giving back to save animals in need. Every product triggers a $10 donation. As much as 40 percent of the purchase price goes directly to our Giving Partners. No other company can make this claim.  


Products

What is the quality of your apparel?

Hendrick & Co. only offers high-quality  apparel that are made of 100% ringspun cotton, poly/cotton, or tri-blend fabric. Every piece of apparel is WRAP certified (Worldwide Responsible Accredited Production), which requires not only clean ethical cotton fields but quarterly inspections of Sweat Shop Free and Child Labor Free factories, healthy workplace standards, and environmentally friendly products. All of our apparel products are screen printed in the USA.

 

How should I care for my apparel items?

It is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.

 

Our Guarantee and Returns

Do you offer a guarantee?

We value your business and satisfaction and, as such, every product purchase comes with a 30-day money back guarantee. We want you to be fully satisfied with every item you purchase from Hendrick & Co. If you are not completely satisfied with an item you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges. ( Money back guarantee is null and void on any custom ordered apparel, accessories, and/or other products. Money back guarantee is null and void on any bulk orders of apparel, accessories, boards and/or other products.)  


How do I return items?

Returns and exchanges are free. Just contact us and we will send you via email a postage-paid shipping label to send back the item(s). Once received, we will either exchange the item for a different size or style, or you may request store credit or refund. Certain items, including sale, discounted or discontinued models, may not be available for exchanges. 

 

Ordering & Shipping

What is the $5.95 shipping policy?

Every purchase, whether for one item or ten, qualifies for the $5.95 shipping rate when shipped to the US. All products must be placed and ordered at the same time, and the shipping destination must be within the contiguous United States. U.S. shipments are mailed via USPS. For international orders, customers may have the option to ship via USPS Priority Mail or International First Class (if under 4 pounds). International shipping prices vary and are determined by location.


How do I qualify for free shipping?

If your order total (before discounts or shipping charges) is $100 or more, you qualify for free shipping within the U.S. International orders do not qualify for free shipping. 

 

What payment methods are accepted?

Hendrick & Co. accepts all major credit cards (MasterCard, Visa, Discover Card, American Express), PayPal and Amazon.

 

Can I order over the phone?

You sure can! Just call us any time and we would be happy to place your order over the phone. 

 

If I purchase an item or sign up for the email list, will I get spam?

No, we value our customers' privacy and you will only be contacted by our company. We do not sell  our customer information to any third parties or sell our customer lists. Please refer to our Privacy Policy for more information.

 

How do you ship your orders?

Orders within the United States are shipped by the US Postal Service. Your order will typically ship within 7-10 business days from the time you order merchandise at Hendrick & Co. Shipping times vary by location and shipping options.

 

What if an item is out of stock?

Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail. If we must back order an item that is part of a larger order, the items we do have in stock will ship and the back-ordered item will ship when we have them back in stock.